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FAQ

The list below contains questions frequently asked by our customers. Have a question that isn't on the list? Give us a call or email us!

  • I live locally - how can I pick up my order?
    We are open for local pick-ups every xxx. Please let us know by xxx when you plan to pick up your order so we can have it ready for you when you arrive.
  • How does shipping work?
    We ship on the 2nd and 4th Monday of each month using UPS Ground. We package your meat in a double walled box with insulation, freezer packs, and dry ice that should keep your meat cold for 72 hours. If your cooler still contains dry ice on arrival, wear gloves to remove the bag from the cooler and place the bag outdoors. Once completely evaporated dispose of the plastic bag. Dry ice is solidified carbon dioxide. As the -109°F substance absorbs heat, it turns directly into a gas, releasing carbon dioxide into the air. What not to do: Do not place dry ice in water or other liquids. Do not attempt to dump dry ice in a sink or toilet. The extreme cold will harm sink and toilet parts and pipes. Do not dispose of dry ice in garbage receptacles or garbage chutes. Do not leave dry ice in an unventilated room to evaporate. It will release a build-up of carbon dioxide into the air that can cause rapid suffocation. Do not place dry ice on a tile or laminate countertop. Instead, use a solid surface – a wood cutting board or piece of plywood is best. Dry ice is sometimes used in tile removal and may destroy the bonding agent holding the tile or laminated material in place. Do not store dry ice in a glass or air-tight container. Pressure will build up inside and could cause the container to explode.
  • Where do you ship to?
    We currently only ship to states that are within a 3-day UPS Ground shipping window. These include: IN, IL, WI, OH, KY, MI, OK, KS, IA, TN.
  • What if my order is thawed?
    Ensuring that your meat stays frozen is critical to us. However, some variables are out of our control (weather, shipping issues, etc). If your order arrives thawed, we recommend consuming your meat within 7 days, or refreezing immediately. Here are the USDA guidelines on freezing and food safety. If your order is warm to the touch when it arrives, please send us a photo of the item with the label and order number. We will work with you to find a resolution.
  • Can meat be returned?
    Due to food safety concerns, meat cannot be returned. If you have an issue with your order, please contact us for a resolution.
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